Shipping Information
Standard Service
We offer FREE Standard 3-Day Shipping on all U.S. merchandise orders. Orders must be placed by 12pm EST Monday – Friday to start processing on the same day, depending on product availability. Processing time usually takes 1-2 business day. Orders are shipped on business days (Monday – Friday, excluding major holidays). For shipping to Hawaii & Alaska, P.O. Box and APO/FPO/DPO Military Addresses, the charge is $13.45 per order.
Second Day Service
Second Day orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. Second Day orders placed after 3:00 PM EST will be processed and shipped the next business day. Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Second Day Service.
Overnight Service
Overnight orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 3:00 PM EST will be processed and shipped the next business day. Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Overnight Shipping.
International Shipping
Currently, we only ship to the United States, including Alaska and Hawaii.
Multiple Shipping Addresses
At this time, we can only ship to one address per order.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Dermyoung.com, visit the My Account area. You will need to sign in to access your account information.
Electronic Delivery
Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
Easy Returns & Exchanges
If you are not completely satisfied with your DermYoung purchase, We will be happy to issue an exchange or a refund for the full purchase price (including taxes) of any new, unused item that you return within 14 days of receipt of your products. Returns are free if you use our pre-paid return shipping label. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. DermYoung 75 Arlington St, 5th Floor Boston, MA 02116
